This will help if you installed an incorrect or mismatched driver. Try to set a system restore point before installing a device driver.
It is highly recommended to always use the most recent driver version available. If it's not, check back with our website so that you don't miss the release that your system needs.
If you have decided that this release is what you need, all that's left for you to do is click the download button and install the package. Also, don't forget to perform a reboot so that all changes can take effect properly.īear in mind that even though other OSes might be compatible, we do not recommend installing any software on platforms other than the specified ones. If that's the case, run the available setup and follow the on-screen instructions for a complete and successful installation. In case you intend to apply this driver, you have to make sure that the present package is suitable for your device model and manufacturer, and then check to see if the version is compatible with your computer operating system. In order to benefit from all available features, appropriate software must be installed on the system.
Windows OSes usually apply a generic driver that allows computers to recognize printers and make use of their basic functions.
Double-click the packaged file in the folder. Double-click the downloaded file and mount it on the Disk Image.Ĥ. For the location where the file is saved, check the computer settings.Ģ. Procedures for the download and installationġ. Solution: Re-establish the network connection. OS v10.12, 10.13: When a printer is used in a network connection, after switching users, as the scanner does not appear on ImageCapture, scanning may not be performed. The printer behaves in the same manner as AAP scan. OS v10.12, 10.13: When a printer is used in a network connection, ICA driver cannot be used. OS v10.12, 10.13: When an error occurs while scanning from ImageCapture, the Scan button is grayed out and cannot be pushed. OS v10.12, 10.13: (USB)Due to a change in the OS specifications, scanning from the product (by using the SCAN button) is not available. In the following screen, select the Canon IJ Network driver version and.
This concludes the Windows setupOS v10.11: (USB)Launch IJ Scan Utility in advance before scanning from the product (Push-scan). The following screen indicates the model of your printer and the name (or SSID) of your wireless network. Please reconnect the computer with the printer, and scanning can be performed.
OS v10.11, 10.12, 10.13: Scanning cannot be performed in the other user environment by switching users. If using the ICA driver,please do not scan with this settings. OS v10.11, 10.12, 10.13: When scanning is executed with the setting of 25dpi/grayscale/Descreen on, the connection with the device is terminated. macOS High Sierra (10.13) has been added as a supported OS.